FCMB attains ISO Certification for Quality Management


The director of financial services, First City Monument Bank (FCMB), has been awarded the International Organization for Standardization (ISO) 9001: 2015 Certificate of Quality Management System. The bank was certified by the Standards Organization of Nigeria (SON), following a thorough investigation and evaluation by the agency. This work affected the departments and agencies of the lenders, throughout the country.

This growth comes in the wake of the re-launch of FCMB’s strategy, which has greatly expanded its core values ​​of expertise, consistency, customer focus and efficiency. Through this process, it appears that the Bank has made significant changes and streamlined the processes, policies and procedures to meet the best international standards.

ISO 9001: 2015 is the most widely used method worldwide. It provides a framework that ensures that organizations are able to meet customers with other requirements that are met on a regular basis. It contains policies, procedures and guidelines that need to be developed and developed that ensure continuous improvement and efficiency in the larger corporate business. This helps to reduce risk, maximize opportunities and the organization is able to provide better products / services as well as regular stakeholder awareness.

FCMB’s SON evaluation affected key areas such as organization, leadership, planning, support and operations. Others were monitoring performance and improving. Following this, SON stated in its report that, the Bank has established and implemented, ” good practice, recognition of high-level management system management system management system management system management system management system management system management system management system management system management system ”.

It added that the lender also confirmed that, “adequate performance monitoring, evaluation, reporting and evaluation according to key performance objectives, service delivery was under control and customer satisfaction was monitored and monitored”.

Speaking at the awards ceremony on May 16, 2018 in Lagos, FCMB Managing Director, Mr. Adam Nuru, explained that this is another important part of the Bank’s commitment to achieving excellence and service delivery. .

“The result of the certification of ISO 9001: 2015 is a guarantee of our ability to demonstrate a commitment to continuously do better to fit that changes all the time about our customers are honorable, and in accord with the market and the way the world is heading. We ensure regular monitoring of kwamkati the risks and opportunities that are available in the business and later we take action to minimize the harm that has been identified, while developing opportunities beneficial to our customers, stakeholders and the world ”, he said.

While thanking SON for the award, Mr Nuru added, “This is another indication that a closer look at our policies, procedures, policies and procedures gives the results we want and are recognized. Our goal is to make the FCMB a solid foundation ”.

In his remarks, the Chief Executive, Standards Organization of Nigeria (SON), Mr. Osita Aboloma, commended FCMB for its distinction as an organization dedicated to a culture of continuous improvement, expertise and best practice. According to him, “this achievement is an indication of the Bank’s corporate governance practices to be in line with internationally accepted standards and to focus on continuous change”.

Aboloma, represented by the Director of Standards, SON, Ms. Chinyere Egwuonwu, added, “The ISO 9001: 2015 Quality Management System now provides a solid, internationally recognized and valid FCMB solution for the challenges they face. The recent implementation of the ISO 9001: 2015 Quality Management System reflects your vision of being the leading financial group in Africa. customer satisfaction ”.

First City Monument Bank (FCMB) Limited is a member of FCMB Group Plc, one of the leading financial institutions in Nigeria with corporations and market leaders in their respective regions. Having transformed well into a group led by retail banks, FCMB hopes to continue to identify itself by providing exceptional services, while promoting growth and meeting the needs of its clients.

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